REFUND POLICY
Last updated: 04-07-2025
At LynkAI, we take pride in delivering high-quality smart home solutions. To ensure your peace of mind, our products are backed by a robust warranty and a fair return policy for defective items.
5-Year Warranty Coverage
All LynkAI Smart Touch Panels come with a 5-year limited warranty from the date of purchase.
What’s Covered:
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Manufacturing defects
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Hardware or software malfunctions under normal usage
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Internal component failures
What’s Not Covered:
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Physical or cosmetic damage (scratches, cracks, dents)
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Damage from improper installation, electrical issues, or misuse
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Unauthorized modifications or third-party repairs
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Normal wear and tear
Note: Warranty is valid only if installed by certified professionals.
7-Day Return Policy (Defective Products Only)
We accept returns only if the product is found defective within 7 days of delivery.
Eligibility Criteria:
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The issue must be reported within 7 days of receiving the product
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The product must be unused, undamaged (physically), and in its original packaging
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Proof of purchase (invoice) is mandatory
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Photos or videos of the defect may be requested for verification
If the return is approved:
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We will provide a replacement unit (subject to stock)
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Or proceed with repair based on the issue
Customized or engraved panels are not eligible for return, unless defective.
How to Raise a Return or Warranty Request
Please reach out to our support team:
We’ll assist you with troubleshooting, return pickup (if applicable), or replacement dispatch.
Return Shipping
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LynkAI will cover return shipping costs for approved defective items
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Unauthorized returns or non-defective items will not be accepted or returned
We’re committed to building smarter homes—one satisfied customer at a time. Thank you for trusting LynkAI.